FAQs

FAQ


Q: Are my card details safe when I shop with Premlight?


A: Absolutely, we use industry recognised encryption to ensure your details are always safe.


 


Q: Can I order for delivery outside of the UK Mainland?


A: We can accept orders from the UK Mainland only.  Please see Terms and Conditions for delivery details.


 


Q: Does the billing address in the checkout have to match the address on my Credit/Debit Card?


A: Yes, this is very important to ensure your order is immediately processed without any problems.


 


Q: Something I’ve ordered has turned up broken?


A: Please contact us immediately via email - uksales@premlight.co.uk. We will send out a replacement item if appropriate, and collect the faulty item.


 


Q: Something I’ve ordered is missing?


A: Please contact us immediately via email - uksales@premlight.co.uk . We will then investigate.


 


Q: Something I have ordered has not turned up yet?


A: Although we do quote a 2-4 working day delivery there are rare instances where items may be out of stock. If this is the case we will contact you to let you know. If no one has contacted you and your parcel hasn’t arrived within the stated time please send an e-mail to uksales@premlight.co.uk containing the Order number and your name. We will then provide an estimated delivery date.


 


Q: Can I have my order delivered to a different address to my billing/card address?


A: No, this option is not available.


 


Q: My order confirmation email has not arrived, Where has it gone?


A: Sometimes our system takes a little longer to process transactions, it will appear when the transaction has been authorised. If it has not appeared in 24hrs please contact us at uksales@premlight.co.uk 


 


Q: Will I be notified about any offers?


A: Yes we have a monthly newsletter which we send out via email. If you wish to receive this please sign up using the appropriate screen.


 


Q: I'm not happy with the service I have received?


A. We will try to put things right to your satisfaction. Please email using the details given on the "contact us" page. We will investigate your comments and contact you as soon as possible.